Privacy Policy

Information We Collect

We collect information you provide directly to us when you:

• Create an account or make a purchase
• Subscribe to our newsletter
• Contact us with questions or feedback
• Take our skin quiz
• Participate in promotions or surveys

Personal Information

This may include your name, email address, postal address, phone number, and payment information.

Automatically Collected Information

When you visit our website, we automatically collect certain information including your IP address, browser type, device information, and browsing behaviour.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send you order confirmations and shipping updates
• Respond to your questions and provide customer support
• Send promotional emails (with your consent)
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations

Information Sharing

We may share your information with:

• Service providers: Companies that help us operate our business (payment processors, shipping carriers, email services)
• Fulfilment partners: Our shipping and logistics partners who deliver your orders
• Legal compliance: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your data and use it only for the purposes we specify.

Cookies & Tracking

We use cookies and similar technologies to:

• Keep you logged into your account
• Remember your preferences
• Analyse website traffic and performance
• Deliver personalised advertising

You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.

Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limited processing of your data
• Portability: Receive your data in a portable format
• Object: Object to processing of your data
• Withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: lumiyahelp@gmail.com

Company: LUMIYA, United Kingdom